Developed by Motorola’s engineer Mr Bill Smith in 1986, 6 sigma is a quality control program which enhances the reduction of manufacturing defects to a level of 3.4 per million. The defects are quantified by Defects Per Million Opportunities (DPMO). Introduced by Mr Smith, it represents an ideology that focuses on statistical improvements in a business process. As it is said that a leader is one who knows the way, it is crucial that a firm leadership is established from the start for a project to work in a defined and systematic manner to meet its goals and metrics. Out of the various impediment faced during an ongoing project 6 Sigma can be used to target at solving process errors as it is a data-driven management that seeks to improve quality by measuring how many defects there are in a process and systematically eliminating them until there are as close to zero defects possible.


It is also wise to follow a customer-oriented approach rather than a product-oriented approach. Using Six Sigma to end bad Customer Service by using sigma as a blueprint for eliminating factors that create a bad customer experience. Another important point to consider is the elimination of issues faced by stakeholders. Keeping a list of specific interests helps to anticipate stakeholder feedback at subsequent checkpoints. 6 sigma is constructive towards solving any internal error that directly impacts customer or stakeholder satisfaction. It is critical to identify which problem has the most significant effect on the overall business, which is done by the process of elimination. When starting a business from scratch, it is wise to use Lean Six Sigma Define, Measurement, Analysis, Design, Verify (DMADV) as if focuses on the development of a new service, product, or process.